FAQ

❓ Frequently Asked Questions

🛒 1. What types of products do you offer?

We offer a wide range of pet products, including food, treats, toys, grooming supplies, beds, and accessories for dogs, cats, and small pets.

🚚 2. Do you offer free shipping?

Yes! We offer free shipping on all orders over ₹999. Standard shipping fees apply to smaller orders.

⏱️ 3. How long will my order take to arrive?

Orders are usually processed within 5-10 business days and delivered within 10-15 business days, depending on your location.

💳 4. What payment methods do you accept?

We accept all major credit/debit cards, ACH, PayPal, and other secure payment gateways.

🔁 5. Can I return or exchange a product?

Yes! We offer a 7-day return policy on unused items in their original packaging. Please visit our Returns page or contact our support team to start a return.

📦 6. What if I receive a damaged or wrong item?

We’re so sorry! Please contact us at info@petitemshop.com within 48 hours of delivery, and we’ll make it right.

🐾 7. Are your products safe for pets?

Absolutely. We carefully select products that are safe, vet-approved, and ethically sourced for your pet’s well-being.

📬 8. How can I contact customer support?

You can reach us anytime at info@petitemshop.com or via our Contact Us page. We're happy to help!